Through Apvision’s Contact Center you can
reap the benefits of having an offshore contact center at 30-40%
of the cost associated with a local call center. You do not
need to invest in expensive hardware or bear the headache that
comes with maintaining a high-performance, high-availability
infrastructure – because we already have!
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| Broadens your market coverage |
Reach to your customers through a diverse range
of communication media including telephone, web, fax, email
and SMS to ensure that customers with access to limited media
are not excluded from communicating with you.
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| Provides faster ramp-up, launch, and
roll-out of new campaigns |
Our campaign templates ensure customizability
of your campaigns without the overhead associated with creating
campaigns from scratch.
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| Allows you to respond quickly to market
conditions |
The cost-per-seat licensing model of Apvision’s
Contact Center allows you the flexibility to scale up or down
according to your business needs.
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| Eases decision making facilitated by
enhanced reporting capabilities |
The reporting capabilities of our contact center
solution allows you access to real-time performance data (like
average call duration, number of idle agents at an instant,
number of dropped calls, etc) as well as summary data, which
allows you to make intelligent business decisions like capacity
planning, fine tuning your campaigns, etc.
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| Provides skilled agents |
Our agents are all college graduates with complete
linguistic and cultural training. They are fully aware of the
need to be courteous and confident in their dealings with customers
and have undergone technical training in the products and services
domain.
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| Inbound Call Center services |
Your customers call local or toll-free numbers
from where the calls are routed to the Apvision call center,
where an Apvision customer service agent answers the call on
your behalf. The call routing and switching is smooth and transparent
to the customer who gets the same level of service as from your
own inhouse call center. Our technology enables us to capture
the entire interaction between customer and agent ensuring high
quality service and customer satisfaction.
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- Technical Support
- Customer service and feedback
- Account verification
- Answering service
- Order processing
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Helpdesk
services
Order management
Sales support
Comlplaint management
Realtime billing and credit issues |
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| Outbound Call Center services |
| Apvision customer service agents make outbound
calls to a selected list from a database approved by you. Quality
of the service is ensured through well-defined processes which
are monitored by our quality assurance team. |
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- Telemarketing/Tele sales
- Data verification
- Lead generation
- Account Management
- Appointment setting
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- Data verification
- Marketing research and survey
- Membership/subscription renewals
- Card initiation and verification
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